Managing Time of Day (TOD) with Small Business Telephone Systems
Encrypting a non-geographic number (e.g. 0844 number) on your small business phone systems provides you some amazing service. One of such service is the Time of Day (TOD) routing service, which allows businesses to route calls at specific periods of the day and/or specific days of the week. Telephone systems that have Time of Day services activated, can manage the incoming calls with more proficiency. TOD allows you to deliver calls to one destination during the day and a different one in the evening and throughout weekends with our Time of Day Routing Service.
The TOD system gives you the leverage to divert calls to an IVR Menu during the day, to your mobile during your lunch break and to a hunt group during the evening.
On your small business phone systems, you can also combine TOD service with Voicemail as well. After adding voicemail to your TOD, it will enable automatic diversion to voicemail after a specified number of rings if your TOD service is busy or there is no answer. Thus, even if you are unable to attend call due to any reason, you can still stay in touch with your business contacts via voicemail service.
TOD allows you to set your opening hours and deal according to callers. This is an extremely effective feature as it allows you to take calls at a specific time then or/and route calls to voicemail of your mobile at a different time. You can sequence your calls according to preferences, such as weekdays and weekends. This will help you in dealing your customers effectively as you don’t need to worry about changing settings each day. Similarly, you can route calls to a ‘Call Answering Service’ at a specific time, for instance in the afternoon.